Returns

It may happen that you want to return an order. Perhaps the product does not meet your expectations, or you have another reason for wanting to return it. Whatever the reason, you have the right to cancel your order within 14 days of receiving it, without providing a reason.

After cancellation, you have an additional 14 days to return your product. You will receive a full refund of the purchase amount. The return shipping costs from your home to our webshop are at your own expense. These costs are approximately €4.50 per package; please check your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product must be returned to the seller in its original condition and packaging, along with all accessories, if reasonably possible. To make use of this right, please contact us via buenaondabracelets.com or by filling out the contact form. We will refund the order amount within 14 days of registering your return, provided the product has been received in good condition.

If the product or its packaging is more damaged than necessary for testing the product, we may deduct the depreciation from your refund. Please handle the product with care and ensure it is properly packed when returning it.

Returning Bandanas

Due to hygiene reasons, bandanas cannot be returned.

Incorrect Shipping Address

Did you accidentally enter the wrong shipping address? Please contact us as soon as possible so we can try to adjust your order before it ships.